Returns & Refunds Policy

Eligible items may be returned within 30 days of delivery.

Return eligibility

Items must be unused, in their original condition, and returned with their original packaging and included accessories. Proof of purchase is required.

To request a return, email support@herloria.com with your order number and reason for the request. Do not send a return to our registered mailing address. After approval, we will provide the correct return instructions and destination.

Return shipping and fees

Customers are responsible for return shipping. A 15% restocking and processing fee applies to approved returns unless the item arrived damaged, defective, or incorrect. Original shipping charges and optional shipping protection are not refundable.

Use a trackable shipping service. herloria is not responsible for a return shipment until it is delivered to the authorized return destination.

Damaged, defective, or incorrect items

Contact us promptly after delivery with the order number and clear photos or video of the issue. After verification, we will arrange an appropriate replacement, refund, or other remedy without charging return shipping or a restocking fee.

Non-returnable items

Opened personal-care or hygiene products, perishable goods, plants and seeds, personalized goods, hazardous materials, gift cards, and clearly marked final-sale items cannot be returned unless they arrived damaged, defective, or incorrect. Contact us before purchasing if eligibility is unclear.

Exchanges

Exchange requests follow the same eligibility rules. Replacement items are sent after the authorized return is received and inspected.

Cancellations

Contact us as soon as possible if an order must be changed or cancelled. We cannot guarantee cancellation after fulfillment has started.

Refund processing

We will notify you after inspecting the return. Approved refunds are issued to the original payment method, less any disclosed non-refundable charges, within 10 business days. Your bank or card provider may require additional time to post the credit.

European Union cooling-off period

Customers receiving merchandise in the European Union may have a 14-day statutory cancellation right. This does not limit any mandatory consumer rights that apply in the destination country.

Contact

Email support@herloria.com for return or refund questions.