Shipping policy

Order Processing

Orders are prepared before carrier handoff. The delivery estimate shown at checkout includes the shipping service currently available for the destination.

Shipping Rates

Orders of $55 or more qualify for free standard shipping. Checkout shows any other available rate before payment.

Delivery Estimates

Transit time varies by destination, service, customs processing, and carrier conditions. Use the estimate displayed at checkout as the current guide.

Available Destinations

We ship only to countries and regions offered by checkout. An unavailable destination cannot be selected for delivery.

Tracking

Tracking is sent after fulfillment when the shipment is ready for carrier updates. Carrier scans may take time to appear after handoff.

Split Shipments

Items from one order may arrive in separate packages. Each fulfilled shipment can receive its own tracking information.

Delays or Missing Packages

Carrier, customs, weather, and local delivery conditions can affect timing. Contact support when tracking is missing or a shipment appears delayed so the available records can be reviewed.

Address Accuracy

Customers are responsible for entering a complete and accurate delivery address. Contact support promptly if an address needs attention before fulfillment.

Support

Email support@herloria.com with the order number and a description of the shipping question.